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HelpReturns, Exchange & Refunds
Simple, fair rules. If something is wrong, we fix it.
Our policy
- Report any problem within 7 days of receiving your order.
- Items must be unused and in original packaging for exchange or return.
- Damaged or wrong items: send a photo and we replace or refund.
- Custom-stitched items cannot be returned unless faulty.
- Refunds go back the way you paid, or as store credit if you prefer.
Start a return
Send your order number and a photo.